WARRANTY POLICY

GUARANTEE OF AUTHENTICITY

All items sold by MILSPEC GROUP, LLC, IE; MILSPEC WATCH GROUP, milspecwatchgroup.com are 100% genuine and 100% authentic GUARANTEED. We ONLY sell brand new items with original stickers/packaging, manufacturer's engraving, including serial numbers and/or reference numbers (where applicable).

WARRANTY

Every item sold on our website is covered by our 2 year warranty including the manufacturer's warranty after purchase (see chart for warranty period). Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under the warranty program. ALL watches sold are covered by warranty and managed by milspecwatchgroup.com. In the event that you are unable to receive after-sales support for your watches locally, MILSPEC GROUP's service center will personally assist you with your watches. Simply email us at support@milspecwatchgroup.com should you need any assistance with your watch.

For repair of products under warranty, the original warranty card with OEM company stamp must be presented.

The limited warranty does not cover any damage if there is evidence of excessive wear and tear. It does not cover external physical damage to the watches, including:

  • External wear-and-tear from normal daily use
  • Water/moisture damage
  • Damage to the watch case/bezel and finishes
  • Damage to crystal/glass
  • Damage to watch bracelet/band, straps, screws
  • Damage to crown/stem
  • Damage to clasp/buckle
  • Any lost/missing parts on the outer portion of the watch
  • Any lost/missing stones or gems on the outer portion of the watch or watch face
  • Damage which is due to having the watch serviced by a third party
  • Damage if used under conditions which exceed the watch manufacturer’s guidelines.
  • Modding of any kind or evidence thereof.