Refund policy

Returns

All items are 100% guaranteed. You must have prior authorization to return any item.  (We shall request photos prior to R.A).  Any item received without prior authorization will be refused and you will be liable for any and all shipping costs. Returned items must be shipped in the original packaging. Please enclose your name, order number & specify you would like a refund when shipping any item back to us. Returns must be made within 10 days of the receiving or signed for date. If you are returning an item because it was damaged in shipping we shall pay the shipping cost, send you a return label and either replace the item or give you a full refund. Returned items must be packaged well. If you are returning an item for any other reason than it being damaged in shipping you must ship the item back to us and after we receive it, we will give you a refund minus the accrued shipping cost(s). Shipping fees are non-refundable for non-damaged items. Non-stocked items, special orders, clearance items and personalized items are non-refundable. 

We will NOT refund items that show signs of being worn or pin-buckled and/or evidence that any manufacturer packing stickers have been removed or tampered with.  *This includes Sapphire Crystal and Glass clear-protective-film.*

Ship Returns To: 

MILSPEC GROUP

320 4th St NW Ste 200 
Faribault, MN 55021 

Restocking Fee

There is a restocking fee on orders placed at our store including large volume orders over $2500.00 (USD) and/or over 25 pieces. On the large volume orders of over $2500.00 (USD) and/or 25 pieces the restocking fee is 15%. This fee covers the cost charged to us by the supplier manufacturer each time we have to send back non-defective items without replacement. MILSPEC GROUP, LLC reserves the right to waive restocking fees.

Refused and Unopened Shipments

If you refuse a shipment there is a $39.00 fee. This fee covers the shipping and handling cost incurred by us in processing your order. 

International Shipping 

We do not ship internationally at this time. However, we support our US Military & do our best to accommodate APO and FPO addresses.